This is where money, prosperity and REAL success lies and how to get others to literally throw money at you.
Last night my wife and I dashed out of the house as soon as grandma came over to baby sit and went to one of our favorite places, PF Changs.
I can never get tired of their Mongolian Beef and Chicken Lettuce Wraps.
Anyways, usually the servers bring you extra lettuce, and mix the sauce, but last night the guy who waited on us, didn’t seem to want to put any extra effort in the service.
He wasn’t rude and brought everything on time, but it was obvious he was just doing “his job”… you know exactly what he’s supposed to do and not an ounce more.
For example, he didn’t once ask us if we need anything else.
Didn’t offer extra lettuce (like every other time I’ve been there), didn’t bring a wine chiller and even had a surprising look on his face when we asked for one.
I mean seriously, why do we need a wine chiller with a $40 bottle of wine?
Oh, and I just remembered as I’m typing this, he didn’t even bring us fortune cookies like they usually do with your bill. That’s the first time ever.
So obviously, when it came time to pay the bill, I think my “tip” reflected all that.
Now a couple weeks ago we were at a different restaurant and the server asked us if we wanted any bread.
Usually I like to try different breads, but for some reason this time neither my wife or I wanted any bread so we thanked her and told her to just bring us the food and skip the bread.
A couple minutes later she brought the bread anyway.
Well, I figure if it’s there I might as well try it.
And I must say…
This was one of the best breads I’ve ever had.
A few minutes later, Olivia (the server) came up and said – “I knew you’d like it, so I brought it for you to try.”
My wife started asking her if they made it at the restaurant and what kind of bread was it.
Olivia said there are actually different kinds and she’ll bring us others to try, as well as the name of the bakery where the restaurant was buying it from.
She then brought 2 baskets of Olive Rosemary, Garlic-Cheese, Focaccia, Swiss Multi-Grain, Potato Onion and Dill, and Orange-Pecan Raisin.
I think for a moment I forgot I ordered a steak and appetizers.
She also brought a piece of paper with the name of the baker, their address, phone number, and website all handwritten.
They’re actually located a good 40 minutes from where we live, so Olivia then brought us info on two more similar places closer to us, and even explained which stores in the area carried them.
Now keep in mind that the bread is free, and we could actually buy these loafs at their restaurant, probably at a higher price than at a store.
Later on, when my wife couldn’t decide on dessert, Olivia brought us an extra one for her (at no charge) and said – “This is in case you don’t like the other one.”
Before we were getting ready to leave, she also brought us more bread in a box and a bog to take home with us… it was probably obvious how much we liked it.
Needless to say, when the bill came, I didn’t even hesitate to leave Olivia a very generous tip, much larger than usual.
And I’m willing to bet she gets these “unusually large” tips all the time.
Because she goes out of her way to serve people.
In a world where almost everyone just does their job, it is rare and surprising to see people go the extra mile to make their customers feel special, important and when they do, you just want to “reciprocate” with a larger tip, a compliment, and desire to continue doing business with them.
There’s a huge lesson in this.
Are you going the extra mile for your customers and downlines?
Are you doing MORE than expected?
Are people surprised by your attention to details and the willingness to do more even when you don’t have to?
I believe having this attitude will make a tremendous difference on the kind of business you have… the kind of people you attract… and how much money you end up making.
Once again Zig Ziglar’s most famous quote comes to mind…
“You can have everything in life that you want, if you help enough other people get what they want.”
And what do they want?
They want to feel special, important and appreciated.
And isn’t that what we ALL want?
P.S. Did you like this post? Hit “Like” and “Share” buttons to spread the wealth and as always, I’d love to hear your thoughts and comments.